DELIVERY POLICY

Delivery is charged per delivery address, per customer, at the time of ordering. Please place separate orders for multiple delivery addresses. If you order multiple arrangements within one transaction with multiple different delivery addresses, the delivery amount will be minused from the second and subsequent arrangement's value based on their location. If no-one is at the address to take the delivery, if safe to do so, we will leave the flowers at the door and take a photograph. If you don't want us to do so, you must let us know when you order. If we are unable to get in to the property due to fencing/gates, locked apartment blocks with no codes provided, boom gates, aggressive dogs etc, incorrect or other insufficient information provided, we require the customer and recipient's phone number and will try to call them. If still unsuccessful, we will bring the flowers back to the shop. Once we get in contact with the customer, if redelivery is required, a new delivery fee is required to be paid, or you can arrange for yourself or recipient to pick up from the shop. Specific delivery times cannot be requested, but if you have any requests (for example they leave work by 2pm or it needs to be there in time for a funeral service) please call us to find out if it is possible and arrange it.